We are CRM FACTORY

We bring together the disciplines of marketing and IT to create a branded customer experience throughout the customer life cycle and beyond – no matter if it starts on a Website, at a flagship store, or as a phone call to a customer interaction center.

CRM Factory plans and builds IT systems enabling clients to communicate at all customer touch points with their target groups. This includes customer relationship management (CRM), enterprise resource planning (ERP), and business intelligence (BI) projects of all kinds. CRM Factory has created and brought to market integrated solutions for call centers, opinion mining, and dealer management.

This week’s Team Talk:

2017-05-15T12:01:17+00:00

One of our big projects is now live and running open for the users! All thanks to a Team effort that made me realize once again, why I love so much working together at MCON GROUP, where not the why and each individual is important but to stand up for the greater goal of the project and combine the efforts in order to get it done! You never walk alone, is our commitment!

This week’s team talk

2017-03-17T13:08:53+00:00

Here goes a great feedback for our colleague Cynthia Chen from WATCH team: "Cynthia is a pretty experienced Testing Manager I have ever worked together with, and I`m very impressed by her expertise/high performance/working behaviors/problem handling skills. Both of Biz and IT appreciate her great contribution in Testing phase which in the end ensured high delivery quality and achieved a successful go-live. In total it is a very pleasant experience to work with her in my project" Well done Cynthia, that's exactly what we mean with DELIVER A WOW!

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