We are CRM FACTORY

We bring together the disciplines of marketing and IT to create a branded customer experience throughout the customer life cycle and beyond – no matter if it starts on a Website, at a flagship store, or as a phone call to a customer interaction center.

CRM Factory plans and builds IT systems enabling clients to communicate at all customer touch points with their target groups. This includes customer relationship management (CRM), enterprise resource planning (ERP), and business intelligence (BI) projects of all kinds. CRM Factory has created and brought to market integrated solutions for call centers, opinion mining, and dealer management.

MCON on the Forefront of Cloud CRM Solutions with SAP Hybris

2017-08-04T11:54:59+00:00

On 19 July 2017, MCON attended the SAP Hybris Partner Session in Shanghai. In this event, we got first-hand insights on industry trends in CRM, e-commerce and marketing, with focus on the digital transformation delivered using the SAP Hybris portfolio. Thanks to our past experience and achievements with SAP’s Hybris Cloud CRM solution, MCON is well positioned for future expansion in this area. SAP Hybris Cloud Product Portfolio Hybris is SAP’s leading product line of cloud-based solutions, covering CRM (sales and service), e-commerce and marketing. As Frank Zhang, GM of SAP Hybris Greater China, stated in the event: “Cloud-first is [...]

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