We are CRM FACTORY

We bring together the disciplines of marketing and IT to create a branded customer experience throughout the customer life cycle and beyond – no matter if it starts on a Website, at a flagship store, or as a phone call to a customer interaction center.

CRM Factory plans and builds IT systems enabling clients to communicate at all customer touch points with their target groups. This includes customer relationship management (CRM), enterprise resource planning (ERP), and business intelligence (BI) projects of all kinds. CRM Factory has created and brought to market integrated solutions for call centers, opinion mining, and dealer management.

We are hiring 2017-03-17T17:27:08+00:00

Whether you are a recent graduate, a specialized professional or an experienced manager, you can always find an exciting career opportunity at CRM Factory!

Your journey begins HERE!

If you want to feel like being in an agile, collaborative environment where opportunities are offered, skills are stretched and excellence is rewarded, you are in the right place. At CRM Factory you can start a deeply fulfilling, financially rewarding and exciting career. You will find a broad variety of exciting job challenges and intellectual stimulation in working with the best minds in China and overseas.

Check out our open positions

If you are ready start a journey full of professional growth and a lot of fun, then join the CRM FACTORY family!

core

Our people combine not only specific business or  technical skills but also personal characteristics that makes the flavor of who we are!

We are GLOBAL and DIVERSE

Together with our partners, we are in every continent of the planet!

Perks and Benefits

We care about you at CRM FACTORY, that is why we created an environment where working is actually cool!
Believe us that your friends will be jealous when you tell them: Yeah, my job is fun! 

AWESOME PEOPLE

An interesting, innovative and varied job, with an experienced, diverse and helpful team.

COMPETITIVE PACKAGES

Attractive salary, additional benefits based on performance and above-average amount of annual leave

CONTINUOUS IMPROVEMENT

Conferences (local & international), tech talks, company-wide meetings, meet ups, on-the-job and off-the-job trainings.

PARTY!

Entertainment is a part of our culture and we enjoy having fun at CRM Factory. We have our own bar within the office were you can share a cold beer and good times with you colleagues.
Yes.. beer in the office!

OFFICE GOODIES

Coffee, chocolate, tea, fruits and other goodies in the office. Plus occasional dish sharing and treats from different countries!

TRAVELING

A tropical destination in Asia Pacific? you got it! We cherish traveling experiences, that is why periodically we organize company trips where we get the chance have fun together with our colleagues worldwide.

TECH-GEAR

Choose the equipment that make you feel comfortable at work. Also you have a nice clean desk, ergonomic chairs and more.

THE MYSTERY ROOM

Certainly the coolest place in the whole office! Want to know what is inside? Join CRM FACTORY and you will find it out!

Open positions at
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408, 2017

Business Development Manager in Tokyo

MCON Japan is looking for a Business Development Manager to join our fast track dynamic team in Tokyo. Your tasks and responsibilities will be in the areas of CRM B2B products, mobile-apps, eCommerce, CRM and BI, executing tasks like Business Development, Project Initiation and Requirement Gathering/Analysis, Pilot programs delivery and measuring. Possible tasks in future: build up SPARK and act as Team leader of SPARK. The main industry you will work on will be automotive and automotive finance, wholesale and retail level.

Key Responsibilities:

  • Responsible for presales/business development: assessment of briefings and, if necessary, refinement based on your own suppositions, preparation of effort estimates, drafting of proposals.
  • Leads and Prospect generation at OEM and Retail level in the automotive and automotive finance.
  • Advising clients (all levels of business and their management levels) and team members in regards to automotive/FMCG strategy and CRM related topics
  • Following-up on outstanding technical questions with the Technical Project Manager
  • Identifies potential risks to the completion of projects, including resources, costs, and systems. Recommends appropriate solutions.
  • Being involved in the LDC, improving communication and external perception of MCON, strategy, vision, and other topics about industry, market, trends but also internal company-wide topics like culture, events, training, growth, knowing that “being good” is the enemy of “being great”.
  • Helping to successfully reach the vision of an international company, further innovation through partners, and extending our own products with e.g. an own digital department.
  • Builds and maintains relationships with customers primarily in technical team, and non-technical key-accounts
  • Writing proposals, presentations and creating quotations for new business leads and project opportunities
  • Manage customer satisfaction and customer quality requirements and issues

Requirements:

  • At least 3 year’s CRM related experience.
  • Automotive experiences, at OEM and/or Dealer is critical.
  • Highly customer oriented by providing excellent customer service and solution
  • Ability to liaise with senior management within both MCON and client companies in a professional manner.
  • Ability to create leads or use existing network.
  • Willingness to work in a matrix environment and value the importance of teamwork.
  • Willingness to work by objective with analytical approach.
  • Excellent interpersonal, verbal and written communication skills in Japanese and English.

 


 

Interested? Send us your resume today!
308, 2017

Business Development Manager in Shanghai

MCON Shanghai is looking for a Business Development Manager to join our fast track dynamic team in Shanghai. Your tasks and responsibilities will be in the areas of CRM B2B products, mobile-apps, eCommerce, CRM and BI, executing tasks like Business Development, Project Initiation and Requirement Gathering/Analysis, Pilot programs delivery and measuring. Possible tasks in future: build up SPARK and act as Team leader of SPARK. The main industry you will work on will be automotive and automotive finance, wholesale and retail level.

Key Responsibilities:

  • Responsible for presales/business development: assessment of briefings and, if necessary, refinement based on your own suppositions, preparation of effort estimates, drafting of proposals.
  • Leads and Prospect generation at OEM and Retail level in the automotive and automotive finance.
  • Advising clients (all levels of business and their management levels) and team members in regards to automotive/FMCG strategy and CRM related topics
  • Following-up on outstanding technical questions with the Technical Project Manager
  • Identifies potential risks to the completion of projects, including resources, costs, and systems. Recommends appropriate solutions.
  • Being involved in the LDC, improving communication and external perception of MCON, strategy, vision, and other topics about industry, market, trends but also internal company-wide topics like culture, events, training, growth, knowing that “being good” is the enemy of “being great”.
  • Helping to successfully reach the vision of an international company, further innovation through partners, and extending our own products with e.g. an own digital department.
  • Builds and maintains relationships with customers primarily in technical team, and non-technical key-accounts
  • Writing proposals, presentations and creating quotations for new business leads and project opportunities
  • Manage customer satisfaction and customer quality requirements and issues

Requirements:

  • At least 3 year’s CRM related experience.
  • Automotive experiences, at OEM and/or Dealer is critical.
  • Highly customer oriented by providing excellent customer service and solution
  • Ability to liaise with senior management within both MCON and client companies in a professional manner.
  • Ability to create leads or use existing network.
  • Willingness to work in a matrix environment and value the importance of teamwork.
  • Willingness to work by objective with analytical approach.

Excellent interpersonal, verbal and written communication skills in Chinese and English.

 


 

Interested? Send us your resume today!
208, 2017

Open position: HR/Admin Assistant in Shanghai

We are looking for a Human Resources/admin assist for our office in Shanghai. Your duties and responsibilities are:

  • Assist recruiting in full-recruiting cycle including but not limited to:
    • advertising job positions
    • pre-screening of candidate profiles
    • interview preparation and execution
    • offer handling & negotiation
    • hiring process follow up
    • compensation & benefits related facilitation with global HR in Beijing
  • Support ER related issues such as:
    • planning, coordination and execution of on-boarding process
    • conducting exit interviews and check out process
  • Manage and keep forms and database information for the employment process up to date
  • Employee leaves and attendance management
  • Provide HR related consultation to all employees
  • Support training and regular performance reviews
  • Assist in scheduling in-office/external meetings, employee programs and events in compliance with department needs
  • Office daily admin tasks including but not limited to:
    • foreign employee visa issues (facilitating external visa agency)
    • local employee Hukou or working resident certificate
    • arrangements concerning company meetings
    • support in managing various office supplies
  • Facilitate with global HR department in Beijing in terms of active input to HR department related processes, innovations/improvements

Requirements:

  • 1 – 3 years of professional experience in HR or admin
  • Excellent verbal and written communication skills both in Chinese and English
  • Proven ability to manage multiple tasks with high diligence
  • Advanced skills in MS Office (especially Word and Excel)
  • Ability to work alone & un-managed and to work as part of a team when required

 


 

Interested? Send us your resume today!