We are CRM FACTORY

We bring together the disciplines of marketing and IT to create a branded customer experience throughout the customer life cycle and beyond – no matter if it starts on a Website, at a flagship store, or as a phone call to a customer interaction center.

CRM Factory plans and builds IT systems enabling clients to communicate at all customer touch points with their target groups. This includes customer relationship management (CRM), enterprise resource planning (ERP), and business intelligence (BI) projects of all kinds. CRM Factory has created and brought to market integrated solutions for call centers, opinion mining, and dealer management.

We are hiring 2017-03-17T17:27:08+00:00

Whether you are a recent graduate, a specialized professional or an experienced manager, you can always find an exciting career opportunity at CRM Factory!

Your journey begins HERE!

If you want to feel like being in an agile, collaborative environment where opportunities are offered, skills are stretched and excellence is rewarded, you are in the right place. At CRM Factory you can start a deeply fulfilling, financially rewarding and exciting career. You will find a broad variety of exciting job challenges and intellectual stimulation in working with the best minds in China and overseas.

Check out our open positions

If you are ready start a journey full of professional growth and a lot of fun, then join the CRM FACTORY family!

core

Our people combine not only specific business or  technical skills but also personal characteristics that makes the flavor of who we are!

We are GLOBAL and DIVERSE

Together with our partners, we are in every continent of the planet!

Perks and Benefits

We care about you at CRM FACTORY, that is why we created an environment where working is actually cool!
Believe us that your friends will be jealous when you tell them: Yeah, my job is fun! 

AWESOME PEOPLE

An interesting, innovative and varied job, with an experienced, diverse and helpful team.

COMPETITIVE PACKAGES

Attractive salary, additional benefits based on performance and above-average amount of annual leave

CONTINUOUS IMPROVEMENT

Conferences (local & international), tech talks, company-wide meetings, meet ups, on-the-job and off-the-job trainings.

PARTY!

Entertainment is a part of our culture and we enjoy having fun at CRM Factory. We have our own bar within the office were you can share a cold beer and good times with you colleagues.
Yes.. beer in the office!

OFFICE GOODIES

Coffee, chocolate, tea, fruits and other goodies in the office. Plus occasional dish sharing and treats from different countries!

TRAVELING

A tropical destination in Asia Pacific? you got it! We cherish traveling experiences, that is why periodically we organize company trips where we get the chance have fun together with our colleagues worldwide.

TECH-GEAR

Choose the equipment that make you feel comfortable at work. Also you have a nice clean desk, ergonomic chairs and more.

THE MYSTERY ROOM

Certainly the coolest place in the whole office! Want to know what is inside? Join CRM FACTORY and you will find it out!

Open positions at
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3003, 2017

Working Student for Technical Project Management, Munich Office

The Working Student Technical Project Management position is a part of MCON Germany Cloud Team and is supporting the technical project management team. You will get to know working with CRM Database and support team to deliver digital environment solutions based on public cloud Solutions and support it.

Core Requirements

  • passionate about cloud technology and digitalization
  • Curiosity for technical environment stuff like bits and bytes, Public Cloud, CRM etc
  • Willingness and ability to deal with technical data
  • Hands-on mentality
  • Experience creating and maintaining CRM Databases
  • Experience creating and updating project handoff technical documentation
  • Proficient in English
  • Ideal Candidate Profile
  • Studying Information Technology, Software Engineering, Computer science or Electronics or related areas – or equivalent experience
  • Good to advanced English knowledge
  • Open minded and curios
  • Proactive in a fast-paced environment with excellent problem solving and organizational skills
  • Strong interpersonal and intercultural skills
  • 19,5 h per week time to work

Join us and you will find:

  • Broad space for career growth: no matter what are you doing now
  • Open, flexible environment: work smart, play hard is our culture.
  • International diversity: our colleagues come from 14 nations.
  • Trust, respect and collaboration: we are a big family and never let you walk alone.
  • Read more benefits

Apply today:

Contact Tamara Okhrimenko (Tamara.Okhrimenko@mcon-group.com) or call +49 89 885657081 and apply to this exciting position!

About MCON

MCON is well known Managed Service Provider for Cloud Infrastructure and DevOPS Implementation both in China and Europe, AWS Consulting Partner, Microsoft Azure Partner and Alibaba Partner. MCON is preferred partner for Infrastructure Solutions with high requirements on security and alignment with customers business, especially in situations where international deployments or China is involved

2301, 2017

CRM IT Consultant wanted in our Munich office

CRM Factory Germany is looking for full-time CRM Consultants for our Munich office. With background in the CRM field, you have the experience and ability to identify business requirements and have a solid understanding on how those requirements need to be translated into a technical concept and designs. Conducting different projects, you will work in a distributed team, majorly located in Munich, Prague and Beijing.

Key Responsibilities

  • Analyze, comprehend, and summarize business processes and requirements
  • Prepare process and technical concepts for automation and system integration
  • Explain process and technical concepts in a structured, receiver-oriented way.
  • Build and maintain relationships with clients, manage client’s expectations, and customer satisfaction
  • Coordination between business and technical teams
  • Ensure successful, on-time delivery of projects and deliverables
  • Develop project related documentation, including project open issues, project status, reports, etc.

Communication Skills

  • Proficient in English, speaking and writing.
  • Self-assured and professional presentation in front of clients
  • Strong interpersonal and intercultural skills

Professional Skills

  • Bachelor degree in informatics, business informatics or a related discipline
  • At least 1 year IT working experience
  • Experience in at least one of the following CRM Systems (MS Dynamics CRM, Sugar CRM, Salesforce)
  • Knowledge in a modern programing language (e.g. Java, C#, .net, PHP) and relational data base is an advantage
  • Flexible and adaptable; able to work in stressful situations; Willingness to travel (10 %)

What we are offering

  • Exciting projects for international clients
  • A friendly and cooperative company atmosphere
  • Fair an adequate payment

Who we are

CRM Factory, as part of MCON GROUP, brings together the disciplines of marketing and IT to create a branded customer experience throughout the customer life cycle and beyond. Regardless if the journey starts online, at a flagship store, or as a phone call to a customer interaction center, CRM Factory plans and builds IT systems enabling clients to communicate at all customer touch points with their target audience. This includes customer relationship management (CRM), enterprise resource planning (ERP), and business intelligence (BI) projects.
CRM Factory has created and brought to market integrated solutions for call centers, financial institutes, dealerships and automotive OEMs.

Interested? Send a us a message to dirk.friedrich@mcon-group.com

We are looking forward to hear from you!