We bring together the disciplines of marketing and IT to create a branded customer experience throughout the customer life cycle and beyond – no matter if it starts on a Website, at a flagship store, or as a phone call to a customer interaction center.

CRM Factory plans and builds IT systems enabling clients to communicate at all customer touch points with their target groups. This includes customer relationship management (CRM), enterprise resource planning (ERP), and business intelligence (BI) projects of all kinds. CRM Factory has created and brought to market integrated solutions for call centers, opinion mining, and dealer management.

Insights 2017-05-31T12:45:45+00:00


A space to share a bit of the daily flavor of CRM Factory.
Get to know our culture, our views on technology, what people is talking or even parties and other happenings!


MCON and AppScale announce strategic partnership enabling apps built on Google App Engine (GAE) to run natively in China

AppScale’s platform allows any app built on GAE to be moved to another public cloud, or on premise, without having to be rewritten. With AppScale, companies can leverage GAE’s rapid development model while ensuring that their applications remain portable across any infrastructure. MCON will assist customers with legal and registration issues, supporting them in setting up and running their applications on AppScale, in China.  MCON can also provide localization services, including WeChat integration, when necessary.

Woody Rollin, CEO at AppScale: “The combination of AppScale’s unique technical capabilities with MCON’s in-country experience and knowledgeable team provides a best-in-class solution to help customers succeed in moving their applications to the Chinese market.”

Guenther Kreuzpaintner, COO at MCON: “Cooperation with AppScale is a big win for our customers. Together we can deliver seamless service, independent from time zones and borders.”

AppScale is an open source application platform that implements the incredibly popular Google App Engine (GAE) APIs on any infrastructure.  AppScale also provides a full range of support services from application monitoring to 24/7 managed services through its global support team.

MCON is a leading Managed Service Provider for Cloud Infrastructure and DevOps Implementation both in China and Europe, operating since 2006 with over 150 customers worldwide.

June 19th, 2017|MCON, MCON GROUP|


Volkswagen FS online is live!

We are pleased to announce that after over 5 months of relentlessly hard work, FS China Online went live last Thursday 25th of May, even before schedule! FSO is part of Volkswagen Financial Services' digitalization strategy and offers an online one stop solution for car financing needs. This single-page application developed by CRM Factory provides key functionalities for the users such as Vehicle Selection based on model & Vehicle Recommendations based on Budget, calculate an appropriate financing package, creating  and saving quotations, finding official Dealerships and more. Apart from a very efficient and good looking app, FS China Online, also includes a solid Administration Platform enabling our client to administrate vehicles, users and  present tailored campaigns to their customers in a very easy and effective way. Big kudos to our team who provided an excellent customer experience with professionalism and dedication, leaving a great impression on the client. Way to live out [...]

By | May 30th, 2017|Categories: CRM Factory, MCON GROUP|Tags: , , , |

How was the 2nd AWS User Group meetup?

Last may 15th we had the pleasure to organize again the AWS User Group meeting at beijing, an event that we think of great importance to let people network with other AWS lovers, share experiences and learn and grow together from them. It was this time even more special because I had the opportunity to present some of the work I have been doing on AWS lately, with a presentation called "Continuous Delivery on AWS using Docker Swarm". Continuous Delivery have been a topic of great importance for our customers and our internal software projects in the last years, we understood the docker ecosystem gives us the best tool set to achieve it and that AWS is the perfect infrastructure for this cloud based architecture. Last but not least, thanks  to everyone who participated in this event. We at MCON Group are looking forward to host more quality events and meetups for [...]

By | May 18th, 2017|Categories: CRM Factory, MCON|Tags: , , , |

Porsche Club China launching at Shanghai Autoshow 2017

Porsche China, together with CRM Factory launched the Porsche Club China during the Shanghai Autoshow 2017. 12 During 2 exclusive evenings the Porsche Club China was released to the public. With the underlying Porsche Club platform that was developed by CRM Factory, members are able to benefit from a closed community, access to exclusive Porsche Events and enjoying special Porsche Club Member offers. As an special highlight during the event, members who signed up during the two events received a special aluminum member card, made from the same material as the first Porsche, the famous Porsche 356. This was possible thanks to the efficient partnership between CRM Factory and Markju. Together we were able to provide an eye-catching Laser engraving machine at the Porsche booth, which personalized and laser engraved the Porsche Club China Member cards on the spot with a Limited edition number up to 356. The launch was a great [...]

By | May 12th, 2017|Categories: CRM Factory|Tags: |

2nd AWS Beijing User Group meeting

We are pleased to announce that MCON will be hosting once again the 2nd AWS Beijing User Group meeting! Mark your calendars for this coming 15th of May at 18:30 and be sure to join the Meetup Group and RSVP for the meeting! The Meetup will take place in our office located in the 24 Floor of the The Place Tower in Guanghua Lu  No.9. Same location of the first Meetup (check map here) We will have a very interesting keynote about Continuous Delivery on AWS using Docker by Carles Costa, Associate Director at MCON GROUP, then we'll talk about other AWS related topics, socialize and have some nice food and drinks together! Do not forget to RSVP here and as always we are looking forward to see you!    

By | April 28th, 2017|Categories: MCON, MCON GROUP|Tags: , , , , |

This week’s Team Talk:

One of our big projects is now live and running open for the users! All thanks to a Team effort that made me realize once again, why I love so much working together at MCON GROUP, where not the why and each individual is important but to stand up for the greater goal of the project and combine the efforts in order to get it done! You never walk alone, is our commitment!

By | April 19th, 2017|Categories: Team Talk|Tags: , |

Working Student for Technical Project Management, Munich Office

The Working Student Technical Project Management position is a part of MCON Germany Cloud Team and is supporting the technical project management team. You will get to know working with CRM Database and support team to deliver digital environment solutions based on public cloud Solutions and support it. Core Requirements passionate about cloud technology and digitalization Curiosity for technical environment stuff like bits and bytes, Public Cloud, CRM etc Willingness and ability to deal with technical data Hands-on mentality Experience creating and maintaining CRM Databases Experience creating and updating project handoff technical documentation Proficient in English Ideal Candidate Profile Studying Information Technology, Software Engineering, Computer science or Electronics or related areas – or equivalent experience Good to advanced English knowledge Open minded and curios Proactive in a fast-paced environment with excellent problem solving and organizational skills Strong interpersonal and intercultural skills 19,5 h per week time to work Join us [...]

By | March 30th, 2017|Categories: MCON, Open Positions|Tags: |

MCON GROUP Carnival 2017

Every year MCON GROUP throw a huge annual party to celebrate the awesomeness of our people and what they do. This year we had the MCG CARNIVAL, a fantastic party themed after all carnivals around the world. It was a great success! Thanks a lot to Toni Schmidt for the great shots! And if you feel like watching more, dont miss this awesome video! Watch in youtube Watch in Youku

By | March 8th, 2017|Categories: MCON GROUP|Tags: , |

This week’s team talk

Here goes a great feedback for our colleague Cynthia Chen from WATCH team: "Cynthia is a pretty experienced Testing Manager I have ever worked together with, and I`m very impressed by her expertise/high performance/working behaviors/problem handling skills. Both of Biz and IT appreciate her great contribution in Testing phase which in the end ensured high delivery quality and achieved a successful go-live. In total it is a very pleasant experience to work with her in my project" Well done Cynthia, that's exactly what we mean with DELIVER A WOW!

By | February 28th, 2017|Categories: Team Talk|Tags: , |

AWS Certification Challenge

An AWS certification challenge? That sounds exciting!   And it is! MCON GROUP, started this innitiative last december, with the idea of challenge colleagues who are already onboarded to AWS with MCON. We have been doing a lot of AWS related projects in Germany and China and we collected close to 80 accreditation and training so far, but of course we want more, hence the challenge which not only gives our colleagues the "Glory and Fame" but also a nice and  juicy reward! So, how is it going so far? We had several colleagues who successfully delivered certification already, but today the moment of fame goes to these 3 fine gentlemen: IAN YANG Ian, thank you for this great effort! As a Consultant you now have an important qualification to use when you talk to customer contacts. Get them to the Cloud, welcome as AWS Certified Solutions Architect Associate Level! [...]

By | February 21st, 2017|Categories: CRM Factory, MCON, MCON GROUP|Tags: , , , |
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