We are CRM FACTORY

We bring together the disciplines of marketing and IT to create a branded customer experience throughout the customer life cycle and beyond – no matter if it starts on a Website, at a flagship store, or as a phone call to a customer interaction center.

CRM Factory plans and builds IT systems enabling clients to communicate at all customer touch points with their target groups. This includes customer relationship management (CRM), enterprise resource planning (ERP), and business intelligence (BI) projects of all kinds. CRM Factory has created and brought to market integrated solutions for call centers, opinion mining, and dealer management.

MCON and AppScale announce strategic partnership enabling apps built on Google App Engine (GAE) to run natively in China

2017-06-19T17:44:17+00:00

AppScale's platform allows any app built on GAE to be moved to another public cloud, or on premise, without having to be rewritten. With AppScale, companies can leverage GAE's rapid development model while ensuring that their applications remain portable across any infrastructure. MCON will assist customers with legal and registration issues, supporting them in setting up and running their applications on AppScale, in China.  MCON can also provide localization services, including WeChat integration, when necessary. Woody Rollin, CEO at AppScale: “The combination of AppScale's unique technical capabilities with MCON's in-country experience and knowledgeable team provides a best-in-class solution to help [...]

Volkswagen FS online is live!

2017-05-31T12:31:16+00:00

We are pleased to announce that after over 5 months of relentlessly hard work, FS China Online went live last Thursday 25th of May, even before schedule! FSO is part of Volkswagen Financial Services' digitalization strategy and offers an online one stop solution for car financing needs. This single-page application developed by CRM Factory provides key functionalities for the users such as Vehicle Selection based on model & Vehicle Recommendations based on Budget, calculate an appropriate financing package, creating  and saving quotations, finding official Dealerships and more. Apart from a very efficient and good looking app, FS China Online, also includes a [...]

2nd AWS Beijing User Group meeting

2017-05-18T14:50:25+00:00

We are pleased to announce that MCON will be hosting once again the 2nd AWS Beijing User Group meeting! Mark your calendars for this coming 15th of May at 18:30 and be sure to join the Meetup Group and RSVP for the meeting! The Meetup will take place in our office located in the 24 Floor of the The Place Tower in Guanghua Lu  No.9. Same location of the first Meetup (check map here) We will have a very interesting keynote about Continuous Delivery on AWS using Docker by Carles Costa, Associate Director at MCON GROUP, then we'll talk about other AWS related topics, socialize and have some nice [...]

MCON GROUP Carnival 2017

2017-03-17T17:59:58+00:00

Every year MCON GROUP throw a huge annual party to celebrate the awesomeness of our people and what they do. This year we had the MCG CARNIVAL, a fantastic party themed after all carnivals around the world. It was a great success! Thanks a lot to Toni Schmidt for the great shots! And if you feel like watching more, dont miss this awesome video! Watch in youtube Watch in Youku

AWS Certification Challenge

2017-03-17T12:45:58+00:00

An AWS certification challenge? That sounds exciting!   And it is! MCON GROUP, started this innitiative last december, with the idea of challenge colleagues who are already onboarded to AWS with MCON. We have been doing a lot of AWS related projects in Germany and China and we collected close to 80 accreditation and training so far, but of course we want more, hence the challenge which not only gives our colleagues the "Glory and Fame" but also a nice and  juicy reward! So, how is it going so far? We had several colleagues who successfully delivered certification already, but today [...]

Happy Middle Autumn Festival 2016

2017-02-04T11:04:07+00:00

In the ancient past, there was a hero named Hou Yi who was excellent at archery. His wife was Chang’e. One year, the ten suns rose in the sky together, causing great disaster to people. Yi shot down nine of the suns and left only one to provide light. An immortal admired Yi and sent him the elixir of immortality. […]

This week’s Team Talk:

2017-03-17T13:10:22+00:00

"Everything that happens is a small part of our journey. We can choose to be passive or we can be proactive and overcome our fears, set our own goals and do the best to reach them. For better or for worse, we always have a choice." - Giorgio Pautrie

Que Viva Mexico!

2017-02-04T11:04:07+00:00

We are happy to announce that the 3rd phase of the VWFC project in Mexico is already under preparation, as you might remember we have already have two previous projects with the client: a Fit GAP Analysis in 2014 and a Business Objects Definition in 2015; now, using the knowledge acquired, the next steps are bigger since we will be in charge of the full design and implementation of a brand new Data Ware House solution based on Microsoft BI 2014 Platform. The initial team will be Yoann Tournellec, Carlos Algarra and Hernan Leon, they will start with the first [...]

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