We bring together the disciplines of marketing and IT to create a branded customer experience throughout the customer life cycle and beyond – no matter if it starts on a Website, at a flagship store, or as a phone call to a customer interaction center.

CRM Factory plans and builds IT systems enabling clients to communicate at all customer touch points with their target groups. This includes customer relationship management (CRM), enterprise resource planning (ERP), and business intelligence (BI) projects of all kinds. CRM Factory has created and brought to market integrated solutions for call centers, opinion mining, and dealer management.

Working Student for Technical Project Management, Munich Office


The Working Student Technical Project Management position is a part of MCON Germany Cloud Team and is supporting the technical project management team. You will get to know working with CRM Database and support team to deliver digital environment solutions based on public cloud Solutions and support it. Core Requirements passionate about cloud technology and digitalization Curiosity for technical environment stuff like bits and bytes, Public Cloud, CRM etc Willingness and ability to deal with technical data Hands-on mentality Experience creating and maintaining CRM Databases Experience creating and updating project handoff technical documentation Proficient in English Ideal Candidate Profile Studying [...]

CRM IT Consultant wanted in our Munich office


CRM Factory Germany is looking for full-time CRM Consultants for our Munich office. With background in the CRM field, you have the experience and ability to identify business requirements and have a solid understanding on how those requirements need to be translated into a technical concept and designs. Conducting different projects, you will work in a distributed team, majorly located in Munich, Prague and Beijing. Key Responsibilities Analyze, comprehend, and summarize business processes and requirements Prepare process and technical concepts for automation and system integration Explain process and technical concepts in a structured, receiver-oriented way. Build and maintain relationships with clients, [...]

Online Marketing Support in Munich


CRM Factory Germany is looking for a part-time labor to work closely with the Marketing Manager, Project Manager, and CRM Consultant for our online marketing related projects. The role of Online Marketing Support will encompass contributing to the online marketing strategy from an online and social media perspective. […]

AEM Developer needed in Beijing


Responsibilities and Requirements: 3 years working experience in Java development. Can implement Java solution in Java8. At least 1 year of working experience in AEM development Familiar with development of AEM component, bundle and workflow Familiar with third-party jar implementation in AEM and web service Familiar with configuration of AEM environments, including dispatcher, publishing, personalization engine and author instances. Familiar with integration of external application e.g. Hybris in AEM Familiar with integration of Adobe Digital Marketing products, includes AEM, Sietecatalyst, Target etc. Familiar with AEM developed function deployment and versioning Familiar with Linux commands Official AEM training experience of developer [...]

We are looking for a SAP CRM expert!


Our Shanghai branch is looking for a motivated, enthusiastic and responsible SAP CRM Consultant.  Responsibilities: Advising clients (all levels of business and their management levels) and team members in regards to SAP CRM related topics. Defining and testing Cloud-based SAP CRM solutions (e.g. SAP Cloud for Customer) to support marketing, sales and service business requirements. Mapping of client’s business processes and touch points to technical solutions. Using your analytical and technical skills to define business or functional requirements as an input to CRM system design and implementation. Working with operational teams (external and internal) to analyze technical feasibility of implementing [...]

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