We bring together the disciplines of marketing and IT to create a branded customer experience throughout the customer life cycle and beyond – no matter if it starts on a Website, at a flagship store, or as a phone call to a customer interaction center.

CRM Factory plans and builds IT systems enabling clients to communicate at all customer touch points with their target groups. This includes customer relationship management (CRM), enterprise resource planning (ERP), and business intelligence (BI) projects of all kinds. CRM Factory has created and brought to market integrated solutions for call centers, opinion mining, and dealer management.

Volkswagen FS online is live!


We are pleased to announce that after over 5 months of relentlessly hard work, FS China Online went live last Thursday 25th of May, even before schedule! FSO is part of Volkswagen Financial Services' digitalization strategy and offers an online one stop solution for car financing needs. This single-page application developed by CRM Factory provides key functionalities for the users such as Vehicle Selection based on model & Vehicle Recommendations based on Budget, calculate an appropriate financing package, creating  and saving quotations, finding official Dealerships and more. Apart from a very efficient and good looking app, FS China Online, also includes a [...]

How was the 2nd AWS User Group meetup?


Last may 15th we had the pleasure to organize again the AWS User Group meeting at beijing, an event that we think of great importance to let people network with other AWS lovers, share experiences and learn and grow together from them. It was this time even more special because I had the opportunity to present some of the work I have been doing on AWS lately, with a presentation called "Continuous Delivery on AWS using Docker Swarm". Continuous Delivery have been a topic of great importance for our customers and our internal software projects in the last years, we [...]

Porsche Club China launching at Shanghai Autoshow 2017


Porsche China, together with CRM Factory launched the Porsche Club China during the Shanghai Autoshow 2017. 12 During 2 exclusive evenings the Porsche Club China was released to the public. With the underlying Porsche Club platform that was developed by CRM Factory, members are able to benefit from a closed community, access to exclusive Porsche Events and enjoying special Porsche Club Member offers. As an special highlight during the event, members who signed up during the two events received a special aluminum member card, made from the same material as the first Porsche, the famous Porsche 356. This was possible thanks [...]

AWS Certification Challenge


An AWS certification challenge? That sounds exciting!   And it is! MCON GROUP, started this innitiative last december, with the idea of challenge colleagues who are already onboarded to AWS with MCON. We have been doing a lot of AWS related projects in Germany and China and we collected close to 80 accreditation and training so far, but of course we want more, hence the challenge which not only gives our colleagues the "Glory and Fame" but also a nice and  juicy reward! So, how is it going so far? We had several colleagues who successfully delivered certification already, but today [...]

CRM IT Consultant wanted in our Munich office


CRM Factory Germany is looking for full-time CRM Consultants for our Munich office. With background in the CRM field, you have the experience and ability to identify business requirements and have a solid understanding on how those requirements need to be translated into a technical concept and designs. Conducting different projects, you will work in a distributed team, majorly located in Munich, Prague and Beijing. Key Responsibilities Analyze, comprehend, and summarize business processes and requirements Prepare process and technical concepts for automation and system integration Explain process and technical concepts in a structured, receiver-oriented way. Build and maintain relationships with clients, [...]

MCON is now Silver Microsoft Partner


In the process of evolving around the cloud competencies across all dimensions, MCON Group is proud to announce it’s partnership with Microsoft Azure. MCON officially Partners with Microsoft Azure as a Silver Cloud Competency partner via their Infrastructure-as-a-Service platform. MCON is one of the few International firms within China that offers complete set of cloud solutions under one roof. Joining Microsoft as a silver partner is exciting and provides a clear path for MCON to gain unique expertise and a competitive advantage in the region. We offer scalable solutions for Enterprise and SMBs alike. Whether you are a large Corporation [...]

Que Viva Mexico!


We are happy to announce that the 3rd phase of the VWFC project in Mexico is already under preparation, as you might remember we have already have two previous projects with the client: a Fit GAP Analysis in 2014 and a Business Objects Definition in 2015; now, using the knowledge acquired, the next steps are bigger since we will be in charge of the full design and implementation of a brand new Data Ware House solution based on Microsoft BI 2014 Platform. The initial team will be Yoann Tournellec, Carlos Algarra and Hernan Leon, they will start with the first [...]

How does a Team Building looks like at MCON GROUP?


For some people a team building is having a dinner together in a fine restaurant followed by session of KTV. For others it is sitting in a hotel conference room enjoying small canapes and coffee. The most adventurous ones will venture outdoors for a day and share a picnic together. We rule all that out! A couple of weeks ago we had a Team Building never to forget! The Team Leaders of MCON GROUP China gathered together for 3 days at the beautiful beach of the Beijing Sailing Centre in Beidaihe. All enjoyed not only the sea breeze, but also a well prepared set [...]

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