We are CRM FACTORY

We bring together the disciplines of marketing and IT to create a branded customer experience throughout the customer life cycle and beyond – no matter if it starts on a Website, at a flagship store, or as a phone call to a customer interaction center.

CRM Factory plans and builds IT systems enabling clients to communicate at all customer touch points with their target groups. This includes customer relationship management (CRM), enterprise resource planning (ERP), and business intelligence (BI) projects of all kinds. CRM Factory has created and brought to market integrated solutions for call centers, opinion mining, and dealer management.

About Andres Vargas

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So far Andres Vargas has created 88 blog entries.

MCON on the Forefront of Cloud CRM Solutions with SAP Hybris

2017-08-04T11:54:59+00:00

On 19 July 2017, MCON attended the SAP Hybris Partner Session in Shanghai. In this event, we got first-hand insights on industry trends in CRM, e-commerce and marketing, with focus on the digital transformation delivered using the SAP Hybris portfolio. Thanks to our past experience and achievements with SAP’s Hybris Cloud CRM solution, MCON is well positioned for future expansion in this area. SAP Hybris Cloud Product Portfolio Hybris is SAP’s leading product line of cloud-based solutions, covering CRM (sales and service), e-commerce and marketing. As Frank Zhang, GM of SAP Hybris Greater China, stated in the event: “Cloud-first is [...]

Business Development Manager in Tokyo

2017-08-04T11:25:33+00:00

MCON Japan is looking for a Business Development Manager to join our fast track dynamic team in Tokyo. Your tasks and responsibilities will be in the areas of CRM B2B products, mobile-apps, eCommerce, CRM and BI, executing tasks like Business Development, Project Initiation and Requirement Gathering/Analysis, Pilot programs delivery and measuring. Possible tasks in future: build up SPARK and act as Team leader of SPARK. The main industry you will work on will be automotive and automotive finance, wholesale and retail level. Key Responsibilities: Responsible for presales/business development: assessment of briefings and, if necessary, refinement based on your own suppositions, [...]

Business Development Manager in Shanghai

2017-08-04T11:26:54+00:00

MCON Shanghai is looking for a Business Development Manager to join our fast track dynamic team in Shanghai. Your tasks and responsibilities will be in the areas of CRM B2B products, mobile-apps, eCommerce, CRM and BI, executing tasks like Business Development, Project Initiation and Requirement Gathering/Analysis, Pilot programs delivery and measuring. Possible tasks in future: build up SPARK and act as Team leader of SPARK. The main industry you will work on will be automotive and automotive finance, wholesale and retail level. Key Responsibilities: Responsible for presales/business development: assessment of briefings and, if necessary, refinement based on your own suppositions, [...]

Open position: HR/Admin Assistant in Shanghai

2017-08-04T11:35:18+00:00

We are looking for a Human Resources/admin assist for our office in Shanghai. Your duties and responsibilities are: Assist recruiting in full-recruiting cycle including but not limited to: advertising job positions pre-screening of candidate profiles interview preparation and execution offer handling & negotiation hiring process follow up compensation & benefits related facilitation with global HR in Beijing Support ER related issues such as: planning, coordination and execution of on-boarding process conducting exit interviews and check out process Manage and keep forms and database information for the employment process up to date Employee leaves and attendance management Provide HR related consultation [...]

BI Developer wanted in Mexico!

2017-07-26T12:16:50+00:00

We are looking for a BI Developer with good Business knowledge. The position requires interaction with customer, outside suppliers, and other cross-functional team members. Job Tasks Main tasks are: Analysis of Business Requirements, defining proper IT-Solutions Mapping of Business Processes to BI solutions Work closely with business stakeholders Consult other team members and build them up Design and build the components of business intelligence data ware-house Process documentation (Business Proposal, System Proposal, GAP/Fit Analysis etc.) Building the bridge between BI und Business Departments Consulting customers and do the business requirement analysis, drafting IT solutions Communication Skills Be able to comprehend, [...]

Are you a Graphic Designer? We want you!

2017-07-13T16:32:22+00:00

We at MCON, are looking for a Graphic Designer (junior to intermediate level) to join our Shanghai/Beijing Marketing team. The ideal candidate is a POSITIVE, CREATIVE and PROACTIVE individual, with the ability to work across multiple platforms to create visual materials (digital, printed, presentations, etc.) which will communicate ideas, concepts, products purpose, story and functionality through images, typography, colors and space. You will work in the intersection of physical and digital – building a delightful, polished user experiences. You will surprise, challenge and engage colleagues and clients with new ideas that they haven’t seen before! [...]

CSL enforcing stricter domain usage rules

2017-07-06T18:59:27+00:00

For many foreign companies that are running local websites in China it is common practice to use GeoDNS for international and Chinese websites. This means that visitors to e.g. www.<company>.de and www.<company>.cn are sent to the nearest webserver in China or in Europe, depending on the users location. The server located in China is running with an ICP for the Chinese domain but answering requests to the foreign domain as well. Right now China is enforcing that only domains with a valid ICP may be used to visit servers in China. However adding the foreign domain to the ICP is [...]

MCON and AppScale announce strategic partnership enabling apps built on Google App Engine (GAE) to run natively in China

2017-06-19T17:44:17+00:00

AppScale's platform allows any app built on GAE to be moved to another public cloud, or on premise, without having to be rewritten. With AppScale, companies can leverage GAE's rapid development model while ensuring that their applications remain portable across any infrastructure. MCON will assist customers with legal and registration issues, supporting them in setting up and running their applications on AppScale, in China.  MCON can also provide localization services, including WeChat integration, when necessary. Woody Rollin, CEO at AppScale: “The combination of AppScale's unique technical capabilities with MCON's in-country experience and knowledgeable team provides a best-in-class solution to help [...]

Volkswagen FS online is live!

2017-05-31T12:31:16+00:00

We are pleased to announce that after over 5 months of relentlessly hard work, FS China Online went live last Thursday 25th of May, even before schedule! FSO is part of Volkswagen Financial Services' digitalization strategy and offers an online one stop solution for car financing needs. This single-page application developed by CRM Factory provides key functionalities for the users such as Vehicle Selection based on model & Vehicle Recommendations based on Budget, calculate an appropriate financing package, creating  and saving quotations, finding official Dealerships and more. Apart from a very efficient and good looking app, FS China Online, also includes a [...]

Porsche Club China launching at Shanghai Autoshow 2017

2017-05-18T14:55:34+00:00

Porsche China, together with CRM Factory launched the Porsche Club China during the Shanghai Autoshow 2017. 12 During 2 exclusive evenings the Porsche Club China was released to the public. With the underlying Porsche Club platform that was developed by CRM Factory, members are able to benefit from a closed community, access to exclusive Porsche Events and enjoying special Porsche Club Member offers. As an special highlight during the event, members who signed up during the two events received a special aluminum member card, made from the same material as the first Porsche, the famous Porsche 356. This was possible thanks [...]

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