We bring together the disciplines of marketing and IT to create a branded customer experience throughout the customer life cycle and beyond – no matter if it starts on a Website, at a flagship store, or as a phone call to a customer interaction center.

CRM Factory plans and builds IT systems enabling clients to communicate at all customer touch points with their target groups. This includes customer relationship management (CRM), enterprise resource planning (ERP), and business intelligence (BI) projects of all kinds. CRM Factory has created and brought to market integrated solutions for call centers, opinion mining, and dealer management.

About Andres Vargas

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So far Andres Vargas has created 88 blog entries.

MCON and AppScale announce strategic partnership enabling apps built on Google App Engine (GAE) to run natively in China


AppScale's platform allows any app built on GAE to be moved to another public cloud, or on premise, without having to be rewritten. With AppScale, companies can leverage GAE's rapid development model while ensuring that their applications remain portable across any infrastructure. MCON will assist customers with legal and registration issues, supporting them in setting up and running their applications on AppScale, in China.  MCON can also provide localization services, including WeChat integration, when necessary. Woody Rollin, CEO at AppScale: “The combination of AppScale's unique technical capabilities with MCON's in-country experience and knowledgeable team provides a best-in-class solution to help [...]

Volkswagen FS online is live!


We are pleased to announce that after over 5 months of relentlessly hard work, FS China Online went live last Thursday 25th of May, even before schedule! FSO is part of Volkswagen Financial Services' digitalization strategy and offers an online one stop solution for car financing needs. This single-page application developed by CRM Factory provides key functionalities for the users such as Vehicle Selection based on model & Vehicle Recommendations based on Budget, calculate an appropriate financing package, creating  and saving quotations, finding official Dealerships and more. Apart from a very efficient and good looking app, FS China Online, also includes a [...]

Porsche Club China launching at Shanghai Autoshow 2017


Porsche China, together with CRM Factory launched the Porsche Club China during the Shanghai Autoshow 2017. 12 During 2 exclusive evenings the Porsche Club China was released to the public. With the underlying Porsche Club platform that was developed by CRM Factory, members are able to benefit from a closed community, access to exclusive Porsche Events and enjoying special Porsche Club Member offers. As an special highlight during the event, members who signed up during the two events received a special aluminum member card, made from the same material as the first Porsche, the famous Porsche 356. This was possible thanks [...]

2nd AWS Beijing User Group meeting


We are pleased to announce that MCON will be hosting once again the 2nd AWS Beijing User Group meeting! Mark your calendars for this coming 15th of May at 18:30 and be sure to join the Meetup Group and RSVP for the meeting! The Meetup will take place in our office located in the 24 Floor of the The Place Tower in Guanghua Lu  No.9. Same location of the first Meetup (check map here) We will have a very interesting keynote about Continuous Delivery on AWS using Docker by Carles Costa, Associate Director at MCON GROUP, then we'll talk about other AWS related topics, socialize and have some nice [...]

This week’s Team Talk:


One of our big projects is now live and running open for the users! All thanks to a Team effort that made me realize once again, why I love so much working together at MCON GROUP, where not the why and each individual is important but to stand up for the greater goal of the project and combine the efforts in order to get it done! You never walk alone, is our commitment!

Working Student for Technical Project Management, Munich Office


The Working Student Technical Project Management position is a part of MCON Germany Cloud Team and is supporting the technical project management team. You will get to know working with CRM Database and support team to deliver digital environment solutions based on public cloud Solutions and support it. Core Requirements passionate about cloud technology and digitalization Curiosity for technical environment stuff like bits and bytes, Public Cloud, CRM etc Willingness and ability to deal with technical data Hands-on mentality Experience creating and maintaining CRM Databases Experience creating and updating project handoff technical documentation Proficient in English Ideal Candidate Profile Studying [...]

MCON GROUP Carnival 2017


Every year MCON GROUP throw a huge annual party to celebrate the awesomeness of our people and what they do. This year we had the MCG CARNIVAL, a fantastic party themed after all carnivals around the world. It was a great success! Thanks a lot to Toni Schmidt for the great shots! And if you feel like watching more, dont miss this awesome video! Watch in youtube Watch in Youku

This week’s team talk


Here goes a great feedback for our colleague Cynthia Chen from WATCH team: "Cynthia is a pretty experienced Testing Manager I have ever worked together with, and I`m very impressed by her expertise/high performance/working behaviors/problem handling skills. Both of Biz and IT appreciate her great contribution in Testing phase which in the end ensured high delivery quality and achieved a successful go-live. In total it is a very pleasant experience to work with her in my project" Well done Cynthia, that's exactly what we mean with DELIVER A WOW!

AWS Certification Challenge


An AWS certification challenge? That sounds exciting!   And it is! MCON GROUP, started this innitiative last december, with the idea of challenge colleagues who are already onboarded to AWS with MCON. We have been doing a lot of AWS related projects in Germany and China and we collected close to 80 accreditation and training so far, but of course we want more, hence the challenge which not only gives our colleagues the "Glory and Fame" but also a nice and  juicy reward! So, how is it going so far? We had several colleagues who successfully delivered certification already, but today [...]

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